Privacy Policy
emberglowpoint Financial Forecasting Platform
At emberglowpoint, we understand that your privacy is fundamental to building trust in our financial forecasting platform. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you use our services at emberglowpoint.com.
Information We Collect
Personal Information
When you create an account or use our financial forecasting services, we collect various types of personal information to provide you with accurate and personalized financial insights. This includes your name, email address, phone number, and business information when you register for our platform.
- Contact information including name, email address, and phone number
- Business details such as company name, industry, and role
- Financial data you input for forecasting purposes
- Payment information for subscription services
- Communication preferences and settings
Technical Information
Our platform automatically collects certain technical information to improve your user experience and ensure the security of our services. This data helps us understand how you interact with our financial forecasting tools and identify areas for improvement.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address | Security and analytics | 90 days |
| Browser Information | Platform optimization | 2 years |
| Usage Analytics | Service improvement | 3 years |
| Session Data | User experience | 30 days |
How We Use Your Information
Your information serves multiple purposes within our financial forecasting platform. We use your data to provide accurate financial projections, customize your experience, and maintain the security of our services. Understanding how we use your information helps you make informed decisions about sharing your data with us.
Service Delivery
We use your financial data to generate accurate forecasts, create personalized dashboards, and provide insights tailored to your business needs.
Communication
Your contact information enables us to send important updates, respond to inquiries, and notify you about new features or changes to our services.
Platform Improvement
Anonymous usage data helps us identify trends, optimize our algorithms, and develop new features that better serve our users' financial forecasting needs.
Security Monitoring
We analyze access patterns and technical data to detect potential security threats and protect your sensitive financial information.
Data Sharing and Third Parties
We maintain strict controls over who can access your information. emberglowpoint does not sell your personal data to third parties. However, we may share certain information with trusted service providers who help us operate our platform and deliver our financial forecasting services.
Authorized Service Providers
- Cloud hosting providers for secure data storage and platform infrastructure
- Payment processors for handling subscription and transaction processing
- Analytics services for understanding user behavior and improving our platform
- Email service providers for sending important communications and updates
- Security vendors for monitoring and protecting against cyber threats
All third-party service providers are carefully vetted and required to maintain the same high standards of data protection that we uphold. They are contractually obligated to use your information only for the specific purposes outlined in our agreements with them.
Your Privacy Rights
As a user of our financial forecasting platform, you have comprehensive rights regarding your personal information. We believe in transparency and giving you control over your data. You can exercise these rights by contacting us through the methods outlined at the end of this policy.
Access Your Data
Request a copy of all personal information we have about you, including financial data, account details, and usage history.
Correct Information
Update or correct any inaccurate personal information in your account or request corrections to data we maintain.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and legitimate business needs.
Data Portability
Receive your data in a structured format that can be transferred to another service provider if you choose to leave our platform.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account and essential services.
Withdraw Consent
Revoke permission for specific uses of your data, such as marketing communications or optional analytics features.
Security Measures
Protecting Your Financial Data
Given the sensitive nature of financial information, we implement multiple layers of security to protect your data. Our security framework follows industry best practices and is regularly updated to address emerging threats.
Encryption
All data is encrypted both in transit and at rest using advanced AES-256 encryption standards.
Access Controls
Multi-factor authentication and role-based access ensure only authorized personnel can access your information.
Network Security
Firewalls, intrusion detection systems, and regular security audits protect our infrastructure.
Monitoring
24/7 security monitoring and automated threat detection help identify and respond to potential risks.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Active Account Data
Personal information and financial data are retained while your account remains active and for up to 2 years after account closure to support potential account recovery.
Financial Records
Transaction records and financial data may be retained for up to 7 years to comply with South African financial regulations and tax requirements.
Communication Records
Support communications and correspondence are retained for 3 years to maintain service quality and resolve any future inquiries.
Analytics Data
Anonymous usage analytics are retained for 3 years to help improve our platform and develop new features.
International Data Transfers
While emberglowpoint operates primarily within South Africa, our platform may use international service providers for certain functions such as cloud hosting and data processing. When your information is transferred outside of South Africa, we ensure appropriate safeguards are in place to protect your data.
We implement standard contractual clauses and work only with service providers who demonstrate adequate data protection standards. Any international transfers are conducted in compliance with applicable data protection laws and regulations.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your user experience and provide personalized financial forecasting services. These technologies help us remember your preferences, maintain your session, and analyze how you use our platform.
Types of Cookies We Use
- Essential cookies that are necessary for the platform to function properly
- Performance cookies that help us understand how users interact with our features
- Functionality cookies that remember your preferences and settings
- Analytics cookies that provide insights into user behavior and platform performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our financial forecasting platform.
Children's Privacy
emberglowpoint's financial forecasting platform is designed for business and professional use. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or by posting a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.
The date at the top of this policy indicates when it was last updated. Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: help@emberglowpoint.com
Address: 74 Webber Street, South End, Gqeberha, 6001, South Africa
Phone: +27 18 464 2425
We will respond to your privacy inquiries within 30 days of receipt.