Connect With Our Team
We're here to support your financial forecasting journey with personalized guidance and expert insights. Our dedicated team provides comprehensive support across multiple channels.
Currently Available
Monday - Friday: 8:00 AM - 6:00 PM
South Africa Standard Time (SAST)
Email responses within 2-4 hours
Limited Support
Saturday: 9:00 AM - 1:00 PM
South Africa Standard Time (SAST)
Email responses within 24 hours
Closed
Sunday: Closed
South Africa Standard Time (SAST)
Responses resume Monday morning
Get in Touch
Office Address
74 Webber Street, South End
Gqeberha, 6001
South Africa
Gqeberha, 6001
South Africa
Phone Support
+27 18 464 2425
Technical support and general inquiries
Technical support and general inquiries
Email Contact
help@emberglowpoint.com
Primary contact for all inquiries
Primary contact for all inquiries
Business Hours
| Day | Hours (SAST) | Support Level |
|---|---|---|
| Monday - Friday | 8:00 AM - 6:00 PM | Full Support |
| Saturday | 9:00 AM - 1:00 PM | Limited Support |
| Sunday | Closed | Email Only |
Escalation Procedures
For urgent matters requiring immediate attention:
- Technical issues affecting active forecasts: Call during business hours
- Account access problems: Email with "URGENT" in subject line
- Billing inquiries: Standard email response within 24 hours
- General questions: Use the contact form for fastest response
Send us a Message
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